What do we do?

We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.

The business has three pillars.

• Ferries – Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary focus of delivering digitalisation and impeccable customer service.
• Freight forwarding – Freightlink Reload provides first class freight forwarding services throughout Europe by integrating with Freightlink’s freight ferry customers we can offer unrivalled access to hauliers throughout Europe.
• Customs - CustomsLink our newest business was created in response to post Brexit border complexities and takes a fresh approach to an old established business by digitalising the processes.

What are we looking for?

We are on the lookout for a result driven, self-motivated, confident and outgoing individual to join our small, lively, multi-lingual and collaborative team. You must speak and write fluently in English. Other European language skills will be an advantage!

At Freightlink Solutions, we are dedicated to delivering exceptional customer experiences. As a growing company in our industry, we believe that great customer service is the foundation of our success. We are seeking enthusiastic, empathetic, and proactive individuals to join our customer service team.

Key Responsibilities

• Handle customer inquiries via phone or email in a timely and professional manner
• Provide accurate price quotations and other information about our products and services
• Collaborate with internal teams to solve customer problems
• Liaise with ferry and tunnel operators
• Resolve customer issues and complaints with care, escalating to the appropriate department when necessary
• Process bookings efficiently
• Document interactions and maintain detailed records of customer interaction on our bespoke online platform
• Manage customer accounts
• Stay up-to-date on company policies, promotions, and product offerings

What do you need to succeed?

You will need to be strong communicator, both written and verbal, with professional telephone manner and a can-do attitude. Your proactive approach, drive, resilience and focus on problem solving will be the key to your success.

You need to be customer focused with exceptional attention to detail, be flexible and adaptable to quickly changing priorities and most of all a great team player. The teamwork is what makes us succeed!

If this sounds like you then JOIN US NOW!

What do you get out of it all?

Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development.

We are not Google. We don’t have a slide or games consoles in the office, but we do offer:

• 35 hour week
• Hybrid working – 3 days in the office and 2 working from home per week after training period
• Birthday day off – after 1 years full service
• 6 free Stena Line ferry crossings per year, for yourself or immediate family members i.e. spouse/partner, children, parents or siblings
• Additional annual leave for length of service
• Employee Assistance Programme ‘Help at Hand’, provided by UNUM
• Westfield Health care plan – Money back for dental, optical, prescription, flu jabs and more
• Life assurance/ Death in Service - your loved ones will receive a £50,000 tax free lump sum through our death in service insurance policy
• A range of discounts and deals
• Cycle to work scheme – saves you money on bike and accessories purchases
• Tech scheme - saves you money on tech purchases
• Social events – trips to the pub, family activity days, and more
• Recognition awards – via Employee of the Quarter

Interested? To apply or request more details please email careers@freightlink.co.uk.